IMASK BEAUTY AUSTRALIA

CHANGE OF MIND? PEACE OF MIND

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:​

• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.

• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.

• For returns, please email imask.sydney@outlook.com with the subject 'Returns' and include your order number, name and a valid return parcel tracking number.

• Seller will provide the customer with instructions where to send returned goods. Customers are required to get proof of postage with tracking number when returning goods to avoid "lost packages" situations. The tracking number must be provided to us via email within 30-days , since the day item was received.

• Please note that customers are responsible for shipping costs of returned items both ways: from our warehouse to you and from your place back to our warehouse facility.

• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.

• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after deducting any applicable shipping costs.